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  Hi-Caliber IT implements Genesys Infomart 7.5 Solution with extensive custom reporting based on Microsoft 2005 Reporting Services.

Hi-Caliber IT Wraps up WFM project with City of New York.

Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a unique Outbound Solution With Cisco Call Manager and Dialogic based CPD Server.
 
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Niche' IT Services
Consulting, Staffing and Outsourcing services focused on :-
  Call Center applications using IVR, CTI, WFM, PBX, VOIP technologies integrating ERP, CRM systems.
  Data-warehouse applications using Oracle, SQL Server, Business Objects, Cognos, Informatica technologies.
  Web applications using Java, .NET, PHP, MySQL, Perl, Python and other technologies.
"Our quality with competitive pricing is an excellent option for clients."
Our goals include soup-to-nuts service covering discovery, architecture, design, development, testing, deployment and post production support/maintenance. We offer on-site, off-site and hybrid solutions catering to the needs of customers in different vertical markets.
  Our Approach in Delivering IT Services.
  Why choose us over others?
  How Can We Help You?
  Call us or Send us an email with your RFQ/RFI/RFP and we will call you.
Through Excellence, Quality, Integrity and Commitment we deliver low cost tailored solutions on-time and within Budget. We can provide excellent references to prove the above statement.
 
 
Unified Communications provides multiple benefits in a contact center.
Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response.
Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center.
Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas.
Our claims collections are great due to your outbound solution -An insurance company
The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT.
You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer
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