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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Quality Service at competitive pricing
Our services include:-
  IT Staffing (Fulltime or Contract).
  IT Consulting services.
  IT Outsourcing services.
  IT Support services
  IT managed services.
"Our quality with competitive pricing is an excellent option for any client."
Our soup-to-nuts service covers discovery, architecture, design, development, testing, deployment and post production support/maintenance. We offer on-site, off-site and hybrid solutions catering to the needs of customers in different vertical markets.
  Why choose us over others?
  How Can We Help You?
  Call us or Send us an email with your RFQ/RFI/RFP and we will work you.
  Software development methologies .
Through Excellence, Quality, Integrity and Commitment, we deliver low cost tailored solutions on-time and within Budget. We can provide excellent references to prove the above statement.
Ability to work in different Verticals including Finance, Insurance, Healthcare, Pharma, Retail,Government,Energy,Education,Real-estate,Telecom/Wireless,Transportation/Travel,Media, Automotive and Consumer.
Adapt, align and attach to the customer strategic goals & objectives.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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