Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Quality IT Services with competitive pricing

We implement and support solutions focused on :-

	Multimedia Contact Center/Call Centers.

	Hosted IVR/CTI/WFM solutions.

	Database/Data warehouse platforms.

	Business Intelligence/Analytics solutions

	Customized support for various products/applications.

	Web Portals, websites, SEO and SEM.


"Our quality with competitive pricing is an excellent option for clients."

Our goals include soup-to-nuts service covering discovery, architecture, design, development, testing, deployment and post production support/maintenance. We offer on-site, off-site and hybrid solutions catering to the needs of customers in different vertical markets.

	Why choose us over others?

	How Can We Help You?

	Call us or Send us an email with your RFQ/RFI/RFP and we will call you.

	Software development methologies .

Through Excellence, Quality, Integrity and Commitment we deliver low cost tailored solutions on-time and within Budget. We can provide excellent references to prove the above statement.

Ability to work in different Verticals including Finance, Insurance, Healthcare, Pharma, Retail, Government, Energy, Education, Real-estate, Telecom/Wireless, Transportation/Travel, Media, Automotive and Consumer.

Adapt, align and attach to the customer strategic goals & objectives.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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