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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Why you want to Choose us
Budget Friendly:
Our low overhead enables us to provide competitive rates which will lower your IT costs significantly.
Uncompromised Quality:
We strive for Excellence and Efficiency at every stage of our projects focusing on quality as everyone knows it costs more to fix a defect than avoid one.
Attention to Detail:
Not only just documenting every detail including Source Code but also revising documentation based on feedback and scope/code changes allows for Improved Knowledge Transfer allowing the client to feel comfortable with the delivered solution.
Methodologies:
Following Standards and Proven Project Management and Software Development Methodologies we were able to complete projects efficiently within time & budget. We have several PMP certified project managers with Six Sigma green belts experienced in different verticals.
Experience and Expertise:
Our extensive talent pool with proven track record of successful implementations helps in meeting Project Deliverables and Milestones in a timely manner and within the Budget. We constantly train and keep our resources upto date with technology changes.
Customer Satisfaction:
We constantly try to make customers happy.
Follow Through:
Even after the project is delivered or consultant/employee is placed, we make sure that things are going on smoothly and client is satisfied.
References:
Action Speaks for itself and references count. We can provide references who can verify our quality of work, timely delivery and our total commitment.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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