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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

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Why you want to Choose us
Budget Friendly:
Our low overhead enables us to provide competitive rates which will lower your IT costs significantly.
Uncompromised Quality:
We strive for Excellence and Efficiency at every stage of our projects focusing on quality as everyone knows it costs more to fix a defect than avoid one.
Attention to Detail:
Not only just documenting every detail including Source Code but also revising documentation based on feedback and scope/code changes allows for Improved Knowledge Transfer allowing the client to feel comfortable with the delivered solution.
Following Standards and Proven Project Management and Software Development Methodologies we were able to complete projects efficiently within time & budget. We have several PMP certified project managers with Six Sigma green belts experienced in different verticals.
Experience and Expertise:
Our extensive talent pool with proven track record of successful implementations helps in meeting Project Deliverables and Milestones in a timely manner and within the Budget. We constantly train and keep our resources upto date with technology changes.
Customer Satisfaction:
We constantly try to make customers happy.
Follow Through:
Even after the project is delivered or consultant/employee is placed, we make sure that things are going on smoothly and client is satisfied.
Action Speaks for itself and references count. We can provide references who can verify our quality of work, timely delivery and our total commitment.
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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