Home Blogs Contact Us Faq Login
Home
About Us
Services
Expertise
Knowledge Base
Contact Us
  Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT signs up an IVR contract with a major customer.

Hi-Caliber IT delivers a hosted predictive dialer Solution.

Hi-Caliber IT signs up for a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a contract for remote database and platform support contract.

 
profile
Email Us
 
Why you want to Choose us
Budget Friendly:
Our low overhead enables us to provide competitive rates which will lower your IT costs significantly.
Uncompromised Quality:
We strive for Excellence and Efficiency at every stage of our projects focusing on quality as everyone knows it costs more to fix a defect than avoid one.
Attention to Detail:
Not only just documenting every detail including Source Code but also revising documentation based on feedback and scope/code changes allows for Improved Knowledge Transfer allowing the client to feel comfortable with the delivered solution.
Methodologies:
Following Standards and Proven Project Management and Software Development Methodologies we were able to complete projects efficiently within time & budget. We have several PMP certified project managers with Six Sigma green belts experienced in different verticals.
Experience and Expertise:
Our extensive talent pool with proven track record of successful implementations helps in meeting Project Deliverables and Milestones in a timely manner and within the Budget. We constantly train and keep our resources upto date with technology changes.
Customer Satisfaction:
We constantly try to make customers happy.
Follow Through:
Even after the project is delivered or consultant/employee is placed, we make sure that things are going on smoothly and client is satisfied.
References:
Action Speaks for itself and references count. We can provide references who can verify our quality of work, timely delivery and our total commitment.
 
Subject
 
Unified Communications provides multiple benefits in a contact center.
Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response.
Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center.
Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas.
Our claims collections are great due to your outbound solution -An insurance company
The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT.
You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer
Privacy Policy   |   Disclaimer
© 2007 Hi-Caliber IT. All Rights Reserved.
------------------------------------------------------------------------------------------------------------------------------------------------------------------
Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map