Hi Caliber IT Solutions - Workforce Management | Genesys WFM solutions


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Work Force Management

Whether you have 10 employees or 10,000 your people make your business run—and managing them effectively is one of the biggest challenges you may face every day. Hi-Caliber IT brings web-enabled, real-time automation to every phase of your workforce management lifecycle. From Scheduling to Adherence, to Time-off, we'll help you apply comprehensive solutions that will reduce your costs, increase efficiency and streamline operations across your call center.

Our expertise includes but not limited to WFM platforms:

Genesys WFM

Verint/Witness/Blue Pumpkin

IEX

Using WFM the following features can be implemented:

Schedule staffing based on Skill Sets.

Track Employee Adherence.

Track Employee Performance Management.

Predicting staffing levels.

Proper employee orientation.

Workforce skills assessment.

Knowledge Management/Training.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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