Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.     Web Services To support the call center practice we have a solid background in Web technologies. We can create Custom Softphones and Agent desktops tailored to the needs of the customer.Having a mere web presence is not enough anymore in the highly competitive world of Internet.The key lies in determining our clients web needs in global market by providing strategic Web solutions for companies wishing to market their business and services online. Hi-Caliber IT comes into the picture here as your friend and guide to enable you to strategically design, develop, integrate and deploy web applications to use globally. We offer expertise in the following areas:            Experience with PHP, .NET, DHTML, XML, Flash Scripting, Java Script and Java technologies.            Implementing custom web services and solutions.            Porting applications across platforms.            Application development, migration and integration.            Automated Testing of Web Applications using tools.            Integrating with CRM, ERP and Legacy Systems.            Experience with Windows or Unix systems. Our expertise in Web technologies cover:            Webservers: Websphere, Weblogic, Apache/Tomcat, IIS            Java/J2EE/EJB/Servlets/Struts/Javascript            XML/XSLT/CSS/DHTML            C#/.NET/Visual Studio/ASP.NET/COM/DCOM            Webservices: SOAP/UDDI            PHP/MYSQL   Subject Security Code:   Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers. Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. We are happy with the Professional services you have delivered - a major Systems integrator Our claims collections are great due to your outbound solution -An insurance company Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues. Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map