Hi Caliber IT Solutions - VOIP Software development Services


	Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.

VoIP / Sip

We can convert your current TDM switches to VOIP switches and save you recurring costs.

We have an asterisk based phone system in our office that is integrated with an IVR/CTI system. You are welcome to visit our office and see the end-to-end functionality of a SIP based integrated phone system functioning in a call center like environment with softphones and SIP hardphones.

Either your business or call center has 10 phones or 10,000 phones we can save you bundle on your long distance and international phone bills.

VOIP provides extensive customization functionality that can be easily adaptable and scalable based on needs at a very low cost.

We support the following VOIP Switches:

		Asterisk
		Cisco Call Manager
		Avaya

Hi-Caliber announces availability of low cost application development services for customers.

Hi-Caliber integrates multimedia channels like email, chat to customer websites.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

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