Hi Caliber IT Solutions - VOIP Software development Services


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

VoIP / Sip

We can convert your current TDM switches to VOIP switches and save you recurring costs.

We have an asterisk based phone system in our office that is integrated with an IVR/CTI system. You are welcome to visit our office and see the end-to-end functionality of a SIP based integrated phone system functioning in a call center like environment with softphones and SIP hardphones.

Either your business or call center has 10 phones or 10,000 phones we can save you bundle on your long distance and international phone bills.

VOIP provides extensive customization functionality that can be easily adaptable and scalable based on needs at a very low cost.

We support the following VOIP Switches:

		Asterisk
		Cisco Call Manager
		Avaya

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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