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Support |
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| The Maintenance & Support arm of Hi-Caliber IT provides customers with 24/7 production support for their applications. Hi-Caliber IT addresses all the needs on the Technology/Monitoring & Support/Change Management Dimensions of the client’s applications. These services are provided for clients with contractual guarantees encompassing stringent Service Level Agreements. |
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| As part of support we provide: |
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Dedicated 800 # and local/global access numbers . |
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24/7 Phone & Email Support . |
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Trained and Experienced Support Staff |
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Ticketing System to track and escalate service requests |
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On-Site personnel as required |
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Regular Health-Checks & TAM based on Service Contract Levels: |
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-Platinum |
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-Gold |
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-Silver |
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Our extensive support and maintenance helps you keep your IT systems at optimum levels. Using a hybrid model combining On-site and Off-site resources provides cost effective solution with round the clock support and quick response to incidents. |
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| Our Software Maintenance and Support services include: |
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Code maintenance . |
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Bug fixes |
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Help Desk |
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Database maintenance |
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| We are happy with the Professional services you have delivered - a major Systems integrator |
| Our claims collections are great due to your outbound solution -An insurance company |
| Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues. |
| Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer |  | |
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