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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Software Development Methodologies
Our approach in delivery IT services is simply based on proven methodologies.
Project Management:
We use PMI's project methodology to initiate, plan, execute, control and close processes associated with different projects. Most of our project managers are (PMI's) PMP certified professionals with extensive experience in specific technical fields covering different industry verticals.
Software Development Methodology (SDM) or Software Development Life Cycle(SDLC):
We use both Waterfall and Spiral methodologies in software development based on need and risk profile.
The waterfall provides an orderly sequence of development steps and helps ensure the adequacy of documentation and design reviews to ensure the quality, reliability, and maintainability of the developed software. While almost everyone these days disparages the "waterfall methodology" as being needlessly slow and cumbersome, it does illustrate a few sound principles of life cycle development.
While the waterfall methodology offers an orderly structure for software development, demands for reduced time-to-market make its series steps inappropriate. The next evolutionary step from the waterfall is where the various steps are staged for multiple deliveries or handoffs. The ultimate evolution from the water fall is the spiral, taking advantage of the fact that development projects work best when they are both incremental and iterative, where the team is able to start small and benefit from enlightened trial and error along the way.
The spiral methodology reflects the relationship of tasks with rapid prototyping, increased parallelism, and concurrency in design and build activities. The spiral method should still be planned methodically, with tasks and deliverables identified for each step in the spiral.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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