Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Softphone

Hi-Caliber IT has several years of experience providing custom softphones using different technologies:

.NET based softphone

Java based Softphone

Web Browser Based softphone

Customized ActiveX Starter App

We have ready to deploy softphones that can be customized to your needs.

Typical Customized Softphone development process include:

Defining requirements for custom softphone.

Defining integration points for softphone with backend CRM/ERP/Legacy systems

Creating a detailed Softphone Technical Design document.

Development and unit testing

Checking Backend Application (CRM, ERP) connectivity through Integration testing

Bug tracking and fixing through the process of System testing and load testing.

User Acceptance testing.

Backend Application (CRM, ERP) integration with IVRs.

Prepare for the deployment of softphone through train the trainer session.

Progressive deployment in the production environment.

Post deployment support.

Performance Analysis and improvment of deployed softphone solutions.

Upgrading existing softphones without any major operation impact.

Migrating unsupported softphones to latest technologies.

Provide ongoing support.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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