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Softphone |
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Hi-Caliber IT has several years of experience providing custom softphones using different technologies: |
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.NET based softphone |
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Java based Softphone |
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Web Browser Based softphone |
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Customized ActiveX Starter App |
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| We have ready to deploy softphones that can be customized to your needs. |
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Typical Customized Softphone development process include: | |
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Defining requirements for custom softphone. |
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Defining integration points for softphone with backend CRM/ERP/Legacy systems |
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Creating a detailed Softphone Technical Design document. |
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Development and unit testing |
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Checking Backend Application (CRM, ERP) connectivity through Integration testing |
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Bug tracking and fixing through the process of System testing and load testing. |
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User Acceptance testing. |
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Backend Application (CRM, ERP) integration with IVRs. |
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Prepare for the deployment of softphone through train the trainer session. |
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Progressive deployment in the production environment. |
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Post deployment support. |
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Performance Analysis and improvment of deployed softphone solutions. |
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Upgrading existing softphones without any major operation impact. |
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Migrating unsupported softphones to latest technologies. |
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Provide ongoing support. |
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