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  Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6.

Hi-Caliber IT starts working on IVR solution with custom screen pop.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT gets a hosted IVR contract.

Hi-Caliber IT starts working on a predictive dialer Solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a contract for remote database and platform support contract.

 
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Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.
Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
We are happy with the Professional services you have delivered - a major Systems integrator
Our claims collections are great due to your outbound solution -An insurance company
Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.
Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer
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