Hi-Caliber IT implements Genesys Infomart 7.5 Solution with extensive custom reporting based on Microsoft 2005 Reporting Services. Hi-Caliber IT Wraps up WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a unique Outbound Solution With Cisco Call Manager and Dialogic based CPD Server.     Site Map Home About Us            Company Overview              Management            News            Locations Services           Professional Services            Hosted Services            Managed Services            IT Consulting            Support           Training/Education Expertise            IVR            CTI            WFM            VoIP            Business Intelligence            Data warehouse Careers            Current Openings            Benefits           Culture/People Login Discussion Forum Contact Us Privacy Policy Disclaimer   Unified Communications provides multiple benefits in a contact center. Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response. Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center. Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas. Unified Communications provides multiple benefits in a contact center. Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response. Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Contact us   |   Site map