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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Services
We offer the following IT services for specific technical areas mentioned below:
           Professional Services
           Managed/Outsourced Services
           Hosted Services
           Maintenance/Support
           IT Consulting
           Training/Education
Call Center/Contact Center Solutions:
We have extensive experience with call center technologies including ACD/PBX, IVR, CTI, WFM, Voice Recording, CRM etc.
           IVR/VRU
           CTI
           WFM
           ACD/PBX
           VOIP/SIP
           Call Recording
CRM Integration:
It is essential to be able to access CRM systems and legacy systems to exchange data and present a unified view to the customer and call center agents.
           Siebel
           SAP CRM
           Peoplesoft CRM
           Microsoft CRM
           Onyx
           SalesForce
Database/Datawarehousing :
To support the call center practice we have a solid background in data warehouse technologies covering Database architecture, design, development, fine tuning and support. Extensive reporting is required to evaluate call center performance.
           Oracle
           Sql Server
           Informatica/Datastage
           Business Objects/Crystal Reports
           Hyperion (Brio)
           Cognos
Web Technologies:
To support the call center practice we have a solid background in Web technologies.
           Webservers: Websphere, Weblogic, Apache/Tomcat, IIS
           Java/J2EE/EJB/Servlets/Struts/Javascript
           XML/XSLT/CSS/DHTML
           C#/.NET/Visual Studio/ASP.NET/COM/DCOM
           Webservices: SOAP/UDDI
           PHP/MYSQL
           Java/J2EE/EJB/Servlets/Struts/Javascript
           XML/XSLT/CSS/DHTML
           C#/.NET/Visual Studio/ASP.NET/COM/DCOM
           Webservices: SOAP/UDDI
           PHP/MYSQL
Automated/Testing:
To support the call center practice we have a extensive background in Testing to cover different areas like Unit Testing, Integration Testing, Systems Testing, Load Testing and User Acceptance Testing.
           Empirix (Auto IVR Testing)
           Mercury Tools (WinRunner,LoadRunner,Test Director,Astra,QuickTest)
           Rational Tools (Rational Robot, Rational Manager)
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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