Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.     Services We offer the following IT services for specific technical areas mentioned below:            Professional Services            Managed/Outsourced Services            Hosted Services            Maintenance/Support            IT Consulting            Training/Education Call Center/Contact Center Solutions: We have extensive experience with call center technologies including ACD/PBX, IVR, CTI, WFM, Voice Recording, CRM etc.            IVR/VRU            CTI            WFM            ACD/PBX            VOIP/SIP            Call Recording CRM Integration: It is essential to be able to access CRM systems and legacy systems to exchange data and present a unified view to the customer and call center agents.            Siebel            SAP CRM            Peoplesoft CRM            Microsoft CRM            Onyx            SalesForce Database/Datawarehousing : To support the call center practice we have a solid background in data warehouse technologies covering Database architecture, design, development, fine tuning and support. Extensive reporting is required to evaluate call center performance.            Oracle            Sql Server            Informatica/Datastage            Business Objects/Crystal Reports            Hyperion (Brio)            Cognos Web Technologies: To support the call center practice we have a solid background in Web technologies.            Webservers: Websphere, Weblogic, Apache/Tomcat, IIS            Java/J2EE/EJB/Servlets/Struts/Javascript            XML/XSLT/CSS/DHTML            C#/.NET/Visual Studio/ASP.NET/COM/DCOM            Webservices: SOAP/UDDI            PHP/MYSQL Automated/Testing: To support the call center practice we have a extensive background in Testing to cover different areas like Unit Testing, Integration Testing, Systems Testing, Load Testing and User Acceptance Testing.            Empirix (Auto IVR Testing)            Mercury Tools (WinRunner,LoadRunner,Test Director,Astra,QuickTest)            Rational Tools (Rational Robot, Rational Manager)   Subject Security Code:   Unified Communications provides multiple benefits in a contact center. Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response. Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center. Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas. Our claims collections are great due to your outbound solution -An insurance company The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT. You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map