Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.     Services We offer the following IT services for specific technical areas mentioned below:            Professional Services            Managed/Outsourced Services            Hosted Services            Maintenance/Support            IT Consulting            Training/Education Call Center/Contact Center Solutions: We have extensive experience with call center technologies including ACD/PBX, IVR, CTI, WFM, Voice Recording, CRM etc.            IVR/VRU            CTI            WFM            ACD/PBX            VOIP/SIP            Call Recording CRM Integration: It is essential to be able to access CRM systems and legacy systems to exchange data and present a unified view to the customer and call center agents.            Siebel            SAP CRM            Peoplesoft CRM            Microsoft CRM            Onyx            SalesForce Database/Datawarehousing : To support the call center practice we have a solid background in data warehouse technologies covering Database architecture, design, development, fine tuning and support. Extensive reporting is required to evaluate call center performance.            Oracle            Sql Server            Informatica/Datastage            Business Objects/Crystal Reports            Hyperion (Brio)            Cognos Web Technologies: To support the call center practice we have a solid background in Web technologies.            Webservers: Websphere, Weblogic, Apache/Tomcat, IIS            Java/J2EE/EJB/Servlets/Struts/Javascript            XML/XSLT/CSS/DHTML            C#/.NET/Visual Studio/ASP.NET/COM/DCOM            Webservices: SOAP/UDDI            PHP/MYSQL Automated/Testing: To support the call center practice we have a extensive background in Testing to cover different areas like Unit Testing, Integration Testing, Systems Testing, Load Testing and User Acceptance Testing.            Empirix (Auto IVR Testing)            Mercury Tools (WinRunner,LoadRunner,Test Director,Astra,QuickTest)            Rational Tools (Rational Robot, Rational Manager)   Name Email Phone Subject Message Security Code              Hi-Caliber announces availability of low cost application development services for customers. Hi-Caliber integrates multimedia channels like email, chat to customer websites. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Home Improvement   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map   |   Privacy Policy   |   Disclaimer       Other vertical domains:  home improvement  home remodeling  computer consultant    search attorney   taxi Service