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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Remote DBA | Remote Database Support
Remote DBA
We provide low cost and high quality Remote DBA and Remote Database Development services.
Our remote dba support services include:
           Constantly monitor your databases on a 24/7 basis globally with our custom tools and process driven approach with DBA Managers, Specialzed DBA (Clustering, Replication, Disaster Recovery, SAN etc).
           Dedicated Primary and Backup DBAs. Teams ready to go onsite anytime when there is a need globally.
           Support multiple platforms Oracle, DB2, Sybase, SQL Server, Informix, Ingres, MySQL on Windows/Unix. Integration of various CRM, ERP and middle ware Tools.
           Pre-defined processes for Troubleshooting, Escalating, Tracking and Root Cause Analysis.
           DBAs are constantly upto date on latest patches and versions to ensure we advise on Upgrades, Performance tuning and optimization.
           Optional services include Architecture, Design, Analysis, Development, Testing, Deployment and Support using different platforms.
Advantages of Remote DBA Services
There are numerous advantages of using our Remote DBA Services and they vary by organization.
Some of the main advantages include (but not limited to):
           Reduce costs: Eliminate Hiring,training and retaining a good DBA, which is expensive. For 24/7 support you need 3 DBAs per day at 8 hour shifts. Imagine sick days, holidays and vacation time without which DBAs will burn out.
           Our DBAs provide support 24/7 globally which includes DBAs ready to go onsite anytime.
           Ability to add or remove DBAs as you need adjusting to your corporate strategy.
           Regular updates to management through weekly/monthly reports on SLAs and performance metrics.
           Improve time-to-market by expanding rapidly in time of need.
           Adjust support levels and control costs to achieve better ROI and lower TCO.
           Focus on your core business by allowing the professionals to take care of your databases.
           Get peace of mind
We provide health checks that evaluate your current environment and suggest solutions for gaps identified. Contact us today to learn more about our health checks and safe guard your environment. 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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