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Professional services |
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| For all your special projects we can provide professional services tailored to your needs. We can help you reduce your IT costs by outsourcing your IT work in different ways to suit your needs. We have in-house talent to work on Call Center and Data warehouse technologies covering a broad array of specific technical skill sets. We have the capability to train people in related technologies which work with our core skill sets. |
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| Having a mere Call Center and web presence is not enough anymore in the highly competitive world of customer interaction. The key lies in determining customers needs and by providing strategic solutions to meet the customer needs. Not only implementing, but enhancing, maintaining and supporting the Call Center and Web Technologies at reduced costs is essential. |
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| Hi-Caliber IT comes into the picture here as your guide to enable you to strategically design, develop, integrate and deploy IVR/CTI/WFM/DB/BI/ETL/WEB applications to use globally. |
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We offer expertise in the following technologies to setup, manage and support call centers with multi-channel interactions like Voice, Email, Fax, Chat, Web-Collaboration and websites with dynamic content. |
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| We Have... |
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Experience with IVR, CTI, WFM, QC and VOIP technologies. |
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Experience with DB, DW, BI, ETL, and Reporting technologies. |
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Experience with PHP, .NET and Java technologies. |
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Implementing custom web services and solutions. |
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Porting applications across platforms. |
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Application development, migration and integration. |
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Automated Testing of Web Applications using tools. |
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Integrating with CRM, ERP and Legacy Systems. |
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| On-Site: |
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Due to security or other reasons, if you want our team to work at one of your company locations, we will be happy to comply with your rules and regulations. |
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| Off-Site: |
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Our team will do most of the work off-site and make frequent visits to the client site for requirements,Pilot demo,Initial system installation, Final deployment. With the VPN/dialup access we can remotely support the system in post-production phase. |
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| Off-Shore: |
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With off-shore talent, we can reduce implementation costs drastically and at the same time reduce the delivery time. Our team will be able to extend your technical support to 24/7 so that any outstanding issues can be resolved overnight. |
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