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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Service Delivery Approach
Our approach in delivering IT services is simply based on proven methodologies for each requirement. We follow complete SDLC as mentioned below for new and existing projects. For Application and System Maintenance and Support services we use a customized approach tailored to the client needs.
Project Management:
We use PMI's project methodology to initiate, plan, execute, control and close processes associated with different projects. Most of our project managers are (PMI's) PMP certified professionals with extensive experience in specific technical fields covering different industry verticals.
Well, Project Management is more than PMI methodology or Six Sigma. In real world, it boils down to how the project manager takes care of not only the client assuring their milestones but also taking care of resources required to achieve the same milestones promised. The PMI methodologies and Six Sigma help us be better managers and achieve better quality in our processes there by delivering milestones on time and within budget.
Software Development Methodology (SDM) or Software Development Life Cycle(SDLC):
We use Waterfall, Spiral and Agile methodologies in software development based on need and risk profile.
The waterfall provides an orderly sequence of development steps and helps ensure the adequacy of documentation and design reviews to ensure the quality, reliability, and maintainability of the developed software. While almost everyone these days disparages the "waterfall methodology" as being needlessly slow and cumbersome, it does illustrate a few sound principles of life cycle development.
While the waterfall methodology offers an orderly structure for software development, demands for reduced time-to-market make its series steps inappropriate. The next evolutionary step from the waterfall is where the various steps are staged for multiple deliveries or handoffs. The ultimate evolution from the water fall is the spiral, taking advantage of the fact that development projects work best when they are both incremental and iterative, where the team is able to start small and benefit from enlightened trial and error along the way.
The spiral methodology reflects the relationship of tasks with rapid prototyping, increased parallelism, and concurrency in design and build activities. The spiral method should still be planned methodically, with tasks and deliverables identified for each step in the spiral.
Agile software development: Most agile methods attempt to minimize risk by developing software in short timeboxes, called iterations, which typically last one to four weeks. Each iteration is like a miniature software project of its own, and includes all the tasks necessary to release the mini-increment of new functionality: planning, requirements analysis, design, coding, testing, and documentation. While an iteration may not add enough functionality to warrant releasing the product, an agile software project intends to be capable of releasing new software at the end of every iteration. At the end of each iteration, the team reevaluates project priorities.
Agile methods emphasize realtime communication, preferably face-to-face, over written documents. Most agile teams are located in a bullpen and include all the people necessary to finish the software. At a minimum, this includes programmers and the people who define the product such as product managers, business analysts, or actual customers. The bullpen may also include testers, interface designers, technical writers, and management.
Agile methods also emphasize working software as the primary measure of progress. Combined with the preference for face-to-face communication, agile methods produce very little written documentation relative to other methods.
Finally, the development methodology can be tailored to clients needs and time lines to meet the project milestones and budget (e.g., agile methodology is another approach).
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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