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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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News
August 2002
Hi-Caliber IT. incorporated in the State of New Jersey as Minority owned Small Business corporation.
October 2002
Hi-Caliber IT signs its first contract to work with Unisys a subcontractor.
November 2002
Hi-Caliber IT signs its second contract to work as a subcontractor Bristol Myers Squibb .

 

Over the last five years Hi-Caliber IT has worked with the following clients

Unisys Genesys Professional Services Anthem NYC 311
Verizon  Credit Suise First Boston (CSFB) Health Partners Fisher Investments
Merrill Lynch Bank of America MoneyGram AT&T
Cardinal Health Bristol Myers Squibb (BMS) Progressive Insurance IBM
VISA Time Warner Cable State of CA NYC
 
October 2005
Becomes Level 2 Vendor to IBM.
November 2005
Certified as a Small Business Enterprise by the State of New Jersey in Good standing.
April 2006
Certified as a Minority and Women Owned Enterprise by the State of New Jersey.
January 2007
Signs a contract to work with State of California providing IT Services focusing on Genesys 7.5 including Infomart 7.5.
June 2007
Signs a contract to provide IT Services for New York City 311 Call Center.
We Work with different companies through various sub-contracting and direct contracting arrangements. We are always looking forward to partner with established companies in implementing outsourced projects either onshore or offshore. Please contact us for your requirements.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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