Hi caliber IT solutions - IT Industry news and events


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

News

August 2002

Hi-Caliber IT. incorporated in the State of New Jersey as Minority owned Small Business corporation.

October 2002

Hi-Caliber IT signs its first contract to work with Unisys a subcontractor.

November 2002

Hi-Caliber IT signs its second contract to work as a subcontractor Bristol Myers Squibb .

Over the last five years Hi-Caliber IT has worked with the following clients

Unisys	Genesys Professional Services	Anthem	NYC 311
Verizon	Credit Suise First Boston (CSFB)	Health Partners	Fisher Investments
Merrill Lynch	Bank of America	MoneyGram	AT&T
Cardinal Health	Bristol Myers Squibb (BMS)	Progressive Insurance	IBM
VISA	Time Warner Cable	State of CA	NYC

October 2005

Becomes Level 2 Vendor to IBM.

November 2005

Certified as a Small Business Enterprise by the State of New Jersey in Good standing.

April 2006

Certified as a Minority and Women Owned Enterprise by the State of New Jersey.

January 2007

Signs a contract to work with State of California providing IT Services focusing on Genesys 7.5 including Infomart 7.5.

June 2007

Signs a contract to provide IT Services for New York City 311 Call Center.

We Work with different companies through various sub-contracting and direct contracting arrangements. We are always looking forward to partner with established companies in implementing outsourced projects either onshore or offshore. Please contact us for your requirements.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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