Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.
Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.
Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .
Hi-Caliber IT implements custom reports for various customers.
Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.
Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.
Hi-Caliber IT signs a contract for 24/7 remote application support.
Hi-Caliber IT Wraps up a WFM project with City of New York.
Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.
Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.
Hi-Caliber IT delivers a website portal integrated to multichannel contact center.
Hi-Caliber IT signs a new contract for remote database support contract.
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Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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