Hi-Caliber IT has several years of experience providing turn-key solutions involving different IVRs platforms

Other Platforms: Genesys GVP, Edify, Avaya IR, CiscoVP, Nuance NVP, Syntellect,Intervoice, Aspect CSS.
Typical services Include

  1. Defining requirements in integrating IVRs to other components in a Call  Center.
  2. Defining requirements in integrating IVRs to other components in a Call Center.
  3. IVR Application Design, Dialog Design, Grammars etc.
  4. Vendor Independent IVR Application development using VoiceXML(Vxml),  SALT and GRXML.
  5. Developing IVR applications using proprietary tools.
  6. Integrating IVR applications with different Switches
  7. IVR-CTI Integration using Genesys, Cisco ICM and Avaya IC.
  8. Backend Application (CRM, ERP) integration with IVRs.
  9. Testing IVR applications using Empirix and other Automated test tools.
  10. Deploying IVR solutions without any downtime.
  11. Installing, maintaining & troubleshooting of different IVR platforms.
  12. Performance Analysis and Review of existing IVR solutions.
  13. Upgrading existing IVRs to the latest version.
  14. Migrating unsupported IVR platforms to latest technologies.
  15. Support different Platforms: Genesys GVP, Edify, Avaya IR, CiscoVP, Nuance NVP, Syntellect,Intervoice, Aspect CSS.

Contact us with your requirements to find out how you can benefit from our offering and grow your business without spending an arm and a leg. It doesn’t hurt to ask.