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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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IVR
Hi-Caliber IT has several years of experience providing turn-key solutions involving different IVRs platforms:
    Genesys Voice Portal
    Avaya IR/Voice Portal
        Cisco Voice Portal
Other Platforms: Genesys GVP, Edify, Avaya IR, CiscoVP, Nuance NVP, Syntellect,Intervoice, Aspect CSS.
Typical services Include:
    Defining requirements in integrating IVRs to other components in a Call  Center.
           Defining requirements in integrating IVRs to other components in a Call Center.
          IVR Application Design, Dialog Design, Grammars etc.
           Vendor Independent IVR Application development using VoiceXML(Vxml),  SALT and GRXML.
           Developing IVR applications using proprietary tools.
          Integrating IVR applications with different Switches
          IVR-CTI Integration using Genesys, Cisco ICM and Avaya IC.
          Backend Application (CRM, ERP) integration with IVRs.
          Testing IVR applications using Empirix and other Automated test tools.
           Deploying IVR solutions without any downtime.
          Installing, maintaining & troubleshooting of different IVR platforms.
           Performance Analysis and Review of existing IVR solutions.
           Upgrading existing IVRs to the latest version.
           Migrating unsupported IVR platforms to latest technologies.
           Support different Platforms: Genesys GVP, Edify, Avaya IR, CiscoVP, Nuance NVP, Syntellect,Intervoice, Aspect CSS.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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