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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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IT Consulting Services
Our practice blends together with the domain expertise in IVR/CTI/WFM and DB/DW/BI industry segments and the technology expertise from development arm of the company.
Our consultancy team provides the client a complete strategy encompassing business and IT strategy. We believe in offering turnkey solutions to our clients. We do discovery, architecture, requirements, design, software development, training and maintenance/support.
We provide consulting services in the following areas:
      IVR (Genesys, Avaya, Edify, Voicegenie and others).
           CTI (Genesys, Avaya, Cisco and others).
           WFM (Genesys, Verint/Witness/Bluepumpkin, IEX).
           CRM (Siebel, MicrosoftCRM and others).
           QC (Nice, Verint and others).
          Databases (Oracle, SQL Server, DB2, Sybase, MySQL and others).
          ETL (Informatica, Business Objects, Datastage and others).
          Reporting (Business Objects/Crystal Reports, Cognos, MS SQL Server 2005Reporting, Hyperion/Brio and others).
       .   Programming (Java/.NET/PHP/C++ and others)
           Unix (Linux, Solaris, HP-UX and others).
Check out our Genesys solution offering. Contact us today for your customized Consulting solution.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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