Hi Caliber IT Solutions - IT consulting Services


	Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

IT Consulting Services

Our practice blends together with the domain expertise in IVR/CTI/WFM and DB/DW/BI industry segments and the technology expertise from development arm of the company.

Our consultancy team provides the client a complete strategy encompassing business and IT strategy. We believe in offering turnkey solutions to our clients. We do discovery, architecture, requirements, design, software development, training and maintenance/support.

We provide consulting services in the following areas:

IVR (Genesys, Avaya, Edify, Voicegenie and others).

CTI (Genesys, Avaya, Cisco and others).

WFM (Genesys, Verint/Witness/Bluepumpkin, IEX).

CRM (Siebel, MicrosoftCRM and others).

QC (Nice, Verint and others).

Databases (Oracle, SQL Server, DB2, Sybase, MySQL and others).

ETL (Informatica, Business Objects, Datastage and others).

Reporting (Business Objects/Crystal Reports, Cognos, MS SQL Server 2005Reporting, Hyperion/Brio and others).

Programming (Java/.NET/PHP/C++ and others)

Unix (Linux, Solaris, HP-UX and others).

Check out our Genesys solution offering. Contact us today for your customized Consulting solution.

Unified Communications provides multiple benefits in a contact center.

Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response.

Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center.

Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas.

Our claims collections are great due to your outbound solution -An insurance company

The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT.

You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer

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