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Web Portal & Multichannel Hosted Services |
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| We can host a web portal integrated with a staffed Multi-Channel Contact Center consisting of Switch/IVR/CTI/WFM/QA technologies. This will allow you to not only provide great service to your customers but also use the same channels for sales (cross-sell/up-sell). We can customize this for you based on your technical requirements with SLA's suitable for you. |
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| Hosted Sales & Service: |
| By using our hosting services you can reduce total cost of ownership dramatically and reduce risks of managing ever changing world of contact center technology. |
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| Hi-Caliber IT comes into the picture here as your friend and guide to enable you to strategically design, develop, integrate and deploy hosted services to use globally on 24/7 basis. |
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| We offer expertise in creating effective service channels which are user friendly and suited to your needs. |
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| Advantage of Hosted Services are... |
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No Ownership costs and Minimal Startup Costs. |
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Service through multiple channels like Phone, Email, Chat, Fax and Web-collaboration. |
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Provide an optional IVR (self-service) to reduce the costs. |
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Staffed 24/7 globally to answer queries and cross-sell/up-sell. |
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Web Portal with chat, email channels along with knowledge bank, FAQ and discussion forums . |
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Short-term and Long-term sales campaigns targeted for various markets. |
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Reduce expensive in-house application development and maintenance costs. |
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Reduce costly upgrades due to technology changes. |
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Do not need to hire and maintain expensive resources. |
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Securely integrating with CRM, ERP and Legacy Systems. |
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Ticket Tracking systems to adhere to SLAs. |
Contact us with your requirements to find out how you can benefit from our offering and grow your business without spending an arm and a leg. It doesn't hurt to ask. |
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