Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.     Genesys Voice Portal Hi-Caliber IT has several years of experience providing turn-key solutions involving different IVRs including GVP. Our capabilities include:            Defining requirements integrating GVP to other components in a Call Center.            Call Center Architecture integrating GVP, Speech Recognition, Text-To-Speech, CTI, Voice Recording, WFM solutions.            Detailed IVR Application Design, Dialog Design, Grammars etc.            GVP Application development on ASP/JSP using VoiceXML(Vxml), SALT and  GRXML.            Developing GVP applications using proprietary tools.            Integrating GVP applications with different Switches.            GVP integration using Genesys Framework.            Backend Application (Siebel/SAP/Peoplesoft/Microsoft CRM) integration with IVRs.            Testing GVP applications using Empirix and other Automated test tools.           Deploying GVP solutions without any downtime.           Installing, maintaining & troubleshooting of different IVR platforms.            Performance Analysis and Review of exisitng GVP solutions.           Upgrading existing GVP to the latest version.            Migrating unsupported IVR platforms to FVP technologies.            Support different Platforms: Genesys GVP, Edify, Avaya IR/AVP, Nuance NVP, Syntellect, Intervoice, Aspect CSS.   Subject Security Code:   Unified Communications provides multiple benefits in a contact center. Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response. Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center. Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas. Our claims collections are great due to your outbound solution -An insurance company The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT. You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map