Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.     Genesys Voice Portal Hi-Caliber IT has several years of experience providing turn-key solutions involving different IVRs including GVP. Our capabilities include:            Defining requirements integrating GVP to other components in a Call Center.            Call Center Architecture integrating GVP, Speech Recognition, Text-To-Speech, CTI, Voice Recording, WFM solutions.            Detailed IVR Application Design, Dialog Design, Grammars etc.            GVP Application development on ASP/JSP using VoiceXML(Vxml), SALT and  GRXML.            Developing GVP applications using proprietary tools.            Integrating GVP applications with different Switches.            GVP integration using Genesys Framework.            Backend Application (Siebel/SAP/Peoplesoft/Microsoft CRM) integration with IVRs.            Testing GVP applications using Empirix and other Automated test tools.           Deploying GVP solutions without any downtime.           Installing, maintaining & troubleshooting of different IVR platforms.            Performance Analysis and Review of exisitng GVP solutions.           Upgrading existing GVP to the latest version.            Migrating unsupported IVR platforms to FVP technologies.            Support different Platforms: Genesys GVP, Edify, Avaya IR/AVP, Nuance NVP, Syntellect, Intervoice, Aspect CSS.   Subject Security Code:   Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers. Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. We are happy with the Professional services you have delivered - a major Systems integrator Our claims collections are great due to your outbound solution -An insurance company Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues. Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map