Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.     Genesys Voice Portal Hi-Caliber IT has several years of experience providing turn-key solutions involving different IVRs including GVP. Our capabilities include:            Defining requirements integrating GVP to other components in a Call Center.            Call Center Architecture integrating GVP, Speech Recognition, Text-To-Speech, CTI, Voice Recording, WFM solutions.            Detailed IVR Application Design, Dialog Design, Grammars etc.            GVP Application development on ASP/JSP using VoiceXML(Vxml), SALT and  GRXML.            Developing GVP applications using proprietary tools.            Integrating GVP applications with different Switches.            GVP integration using Genesys Framework.            Backend Application (Siebel/SAP/Peoplesoft/Microsoft CRM) integration with IVRs.            Testing GVP applications using Empirix and other Automated test tools.           Deploying GVP solutions without any downtime.           Installing, maintaining & troubleshooting of different IVR platforms.            Performance Analysis and Review of exisitng GVP solutions.           Upgrading existing GVP to the latest version.            Migrating unsupported IVR platforms to FVP technologies.            Support different Platforms: Genesys GVP, Edify, Avaya IR/AVP, Nuance NVP, Syntellect, Intervoice, Aspect CSS.   Name Email Phone Subject Message Security Code              Hi-Caliber announces availability of low cost application development services for customers. Hi-Caliber integrates multimedia channels like email, chat to customer websites. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map   |   Privacy Policy   |   Disclaimer       Other vertical domains:  home improvement  home remodeling  computer consultant    search attorney   taxi Service