Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Genesys Reporting


We have Proven experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading following Genesys Reporting products:

Infomart 7.5 / 7.2.

Contact Center Analyzer (CCA).

Call Concentratior.

Interaction Concentratior.

CCPulse.

We are wrapping up a Major Reporting Project using Infomart 7.5 and recently finished another project using Infomart 7.2

HISTORICAL REPORTING
Customized Historical reporting can be developed using Infomart, CCA, CCON, ICON, WFM and any of the following open-market Reporting tools:

Crystal Report/Business Objects.

Hyperion/Brio.

Microsoft 2005 Reporting Services.

Cognos.

Actuate.

REAL-TIME REPORTING
We can provide Real time reporting using CCPulse+ with Customized Workspaces, Templates, Thresholds, Actions.
Contact us today for your customized Outbound solution.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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