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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Genesys Reporting
We have Proven experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading following Genesys Reporting products:
           Infomart 7.5 / 7.2.
           Contact Center Analyzer (CCA).
           Call Concentratior.
           Interaction Concentratior.
           CCPulse.
We are wrapping up a Major Reporting Project using Infomart 7.5 and recently finished another project using Infomart 7.2
HISTORICAL REPORTING
Customized Historical reporting can be developed using Infomart, CCA, CCON, ICON, WFM and any of the following open-market Reporting tools:
           Crystal Report/Business Objects.
           Hyperion/Brio.
           Microsoft 2005 Reporting Services.
           Cognos.
           Actuate.
REAL-TIME REPORTING
We can provide Real time reporting using CCPulse+ with Customized Workspaces, Templates, Thresholds, Actions.
Contact us today for your customized Outbound solution.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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