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Genesys Outbound Solution |
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| We have extensive experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading Genesys outbound solution integrating CPD server. |
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| If you are looking for integrating TDM and VOIP solutions to implement outbound solutions and need help with that, look no further, just contact us and we will take care of you. |
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| We have successfully setup cisco call manager (VOIP Softswitch) to work with a dialogic based CPD server which works with TDM mode and work efficiently. |
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| we can help you, if you want to switch your outbound solution to use a call progress detection server instead of switch based call progress detection and caller treatment. |
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| We can create totally customized calling lists with data retrieved from several databases through custom ETL Process and set up Campaigns in different modes supported by Genesys like: |
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Preview Campaign. |
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Progressive Campaign. |
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Predictive Campaign. |
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| We are happy with the Professional services you have delivered - a major Systems integrator |
| Our claims collections are great due to your outbound solution -An insurance company |
| Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues. |
| Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer |  | |
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