Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.     Genesys Outbound Solution We have extensive experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading Genesys outbound solution integrating CPD server. If you are looking for integrating TDM and VOIP solutions to implement outbound solutions and need help with that, look no further, just contact us and we will take care of you. We have successfully setup cisco call manager (VOIP Softswitch) to work with a dialogic based CPD server which works with TDM mode and work efficiently. we can help you, if you want to switch your outbound solution to use a call progress detection server instead of switch based call progress detection and caller treatment. We can create totally customized calling lists with data retrieved from several databases through custom ETL Process and set up Campaigns in different modes supported by Genesys like:            Preview Campaign.           Progressive Campaign.            Predictive Campaign. We can thoroughly test your dialogic boards and make sure the campaigns are working with high success rate. Contact us today for implementing or enhancing or troubleshooting your customized Outbound solution.   Name Email Phone Subject Message Security Code              Hi-Caliber announces availability of low cost application development services for customers. Hi-Caliber integrates multimedia channels like email, chat to customer websites. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map   |   Privacy Policy   |   Disclaimer       Other vertical domains:  home improvement  home remodeling  computer consultant    search attorney   taxi Service