Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Genesys Multi-Channel Routing (MCR):

Hi-Caliber IT has extensive experience with architecture, design, installation, configuration, fine tuning, troubleshooting Genesys MCR product and upgrading from Previous versions Genesys ICS.

Ability to route and report not only on voice interations but also other multimedia interactions like web, email, chat, Fax is important in meeting today's multi faceted communication channels driven by customers.

Routing for different types of interactions using different selection criteria like Skill based, Service Level, Agent group, db-driven, and many more as defined by client requirements:

EMail.

Chat.

Web Collaboration.

Knowledge Management.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

------------------------------------------------------------------------------------------------------------------------------------------------------------------