Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Genesys Framework

We have Proven experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading following Genesys Framework Components:

Configuration

Management

Proxy

Licensing

High Availability

LDAP integration

MANAGEMENT LAYER
We can customize Management Layer can be utilized to support Framework and other components through:

Email/Pager Alerts.

SNMP Integration with Open Market SNMP Managers.

Customized Logging and Alarming conditions.

Failover to backup components.

HIGH AVAILABILITY & LDS.
We can implement Load Distribution and high availability allowing uninterrupted service to customers and hence improving customer satisfaction.

Contact us today for implementing, enhancing or troubleshooting your customized Framework solution.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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