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  Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6.

Hi-Caliber IT starts working on IVR solution with custom screen pop.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT gets a hosted IVR contract.

Hi-Caliber IT starts working on a predictive dialer Solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a contract for remote database and platform support contract.

 
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Genesys Framework
We have Proven experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading following Genesys Framework Components:
           Configuration
           Management
           Proxy
           Licensing
          High Availability
           LDAP integration
MANAGEMENT LAYER
We can customize Management Layer can be utilized to support Framework and other components through:
           Email/Pager Alerts.
           SNMP Integration with Open Market SNMP Managers.
           Customized Logging and Alarming conditions.
           Failover to backup components.
HIGH AVAILABILITY & LDS.
We can implement Load Distribution and high availability allowing uninterrupted service to customers and hence improving customer satisfaction.
Contact us today for implementing, enhancing or troubleshooting your customized Framework solution.
 
Subject
 
Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.
Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
We are happy with the Professional services you have delivered - a major Systems integrator
Our claims collections are great due to your outbound solution -An insurance company
Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.
Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer
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