Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.     Genesys Framework We have Proven experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading following Genesys Framework Components:            Configuration            Management            Proxy            Licensing           High Availability            LDAP integration MANAGEMENT LAYER We can customize Management Layer can be utilized to support Framework and other components through:            Email/Pager Alerts.            SNMP Integration with Open Market SNMP Managers.            Customized Logging and Alarming conditions.            Failover to backup components. HIGH AVAILABILITY & LDS. We can implement Load Distribution and high availability allowing uninterrupted service to customers and hence improving customer satisfaction. Contact us today for implementing, enhancing or troubleshooting your customized Framework solution.   Subject Security Code:   Unified Communications provides multiple benefits in a contact center. Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response. Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center. Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas. Our claims collections are great due to your outbound solution -An insurance company The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT. You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map