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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Genesys Framework
We have Proven experience with architecture, design, installation, configuration, fine tuning, troubleshooting and upgrading following Genesys Framework Components:
           Configuration
           Management
           Proxy
           Licensing
          High Availability
           LDAP integration
MANAGEMENT LAYER
We can customize Management Layer can be utilized to support Framework and other components through:
           Email/Pager Alerts.
           SNMP Integration with Open Market SNMP Managers.
           Customized Logging and Alarming conditions.
           Failover to backup components.
HIGH AVAILABILITY & LDS.
We can implement Load Distribution and high availability allowing uninterrupted service to customers and hence improving customer satisfaction.
Contact us today for implementing, enhancing or troubleshooting your customized Framework solution.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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