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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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FAQ's
 
           Can you help us upgrade Genesys framework to V7.5 from 6.x?
           Can you help us integrate an IVR with Genesys CTI solution?
           Can you help us upgrade Avaya Interaction Center to 7.0 from version 6.x?
           Can you help us integrate an IVR with Avaya AIC CTI solution?
           Do you have experience in upgrading Informatica?
           Can you help us connecting Informatica to SAP, Peoplesoft, Mainframe,AS400 etc.?
           Would you be able to help us in Oracle database setup, administration and maintenance?
           Can you provide a migration strategy for Oracle-PL/SQL based ETL solution to an Informatica based ETL solution?
           Do you have resources available on a short term basis?
           Do you have equipment and office space to execute projects remotely and deliver or deploy the final solution?
           Do you have offshore facilities and resources available immediately?
           Do you have training facilities in US?
 
Detailed Answers to Questions :
 
Can you help us upgrade Genesys framework to V7 from 6.x ?
           Absolutely. We have experience in upgrading not only Genesys framework, but also different components of Genesys including outbound, Internet Suite, WFM and adapters from different versions like 6.x to latest 7.1.x.
Can you help us integrate an IVR with Genesys CTI solution?
           Sure, we can use either IVR drivers provided by Genesys or create our own IVR drivers using XML or other data exchange format.
Can you help us upgrade Avaya Interaction Center to 7.0 from version 6.x?
           Absolutely. We have experience in upgrading AIC from 6.3 or 6.4 (Which is a patch to 6.3) to Latest version of V7.
Can you help us integrate an IVR with Avaya CTI solution?
           Sure. We have experience with several integration scenarios of IVR integration with Avaya AIC CTI solution along with Avaya PBX/S8700 and CRM/ERP systems like Siebel and Epiphany.
Do you have experience in upgrading Informatica?
           Yes. Our consultants have already helped clients like BMS, Merrill Lynch and CSFB upgrade their Informatica environments.
Can you help us connecting Informatica to SAP, Peoplesoft, Mainframe,AS400 etc.?
           Of course, Informatics' power can be effectively utilized by consolidating or combining data from heterogeneous data sources and we have experienced staff who has utilized tools like PowerConnect, Powerchannel and odbc drivers to connect to Informatica.
Would you be able to help us in Oracle database setup, administration and maintenance?
           Yes. We setup databases from scratch for different needs and maintain them.
Can you provide a migration strategy for Oracle-PL/SQL based ETL solution to an Informatica based ETL solution?
           Absolutely. Our project management team will be able to provide with and end-to-end solution which comprises of a migration strategy for your existing ETL solution to an COTS product.
Do you have resources available on a short term basis?
           Yes. We have resources available in US and in India with different skill sets.
Do you have equipment and office space to execute projects remotely and deliver or deploy the final solution?
           Yes. We can take up projects that can be done at our location and we can deliver the finished project to the client.
Do you have offshore facilities and resources available immediately?
           Yes. We have offshore facility available in Hyderabad and Chennai in India with equipment, internet access, phones, etc.
Do you have training facilities in US?
           Yes. We have both onshore (in US) and offshore training facilities available.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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