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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Expertise
Proven experience in providing end-to-end solutions covering the entire software development life cycle (SDLC) with focus on quality.
Call Center Applications :
           IVR Applications including Speech Recognition and Text-To-Speech.
           CTI Applications using Genesys, Avaya and Cisco Platforms.
           PBX/VOIP technologies.
           WFM for scheduling, Adherence and Time off.
           Multi-media (Email, Chat, Web) Routing and Knowledge Management.
           Automated Outbound Campaigns/Predictive Dialers.
          Business Process Routing.
           Integration of CRM/ERP Systems like Siebel/SAP/Peoplesoft/MS CRM etc.
Data Warehouse/Business Intelligence
           Customized ETL Processes.
           Complex Reports customized to client needs.
          Business Objects/Crystal Reports.
           Hyperion/Brio.
           ETL Tools like Informatica/Datastage.
           Microsoft 2005 Reporting Services.
           Cognos.
Web Technologies:
           Complex Web Integrations.
           Web Services.
           Software as a service (SaaS).
          PHP/MySQL/HTML/XHTML/Web2.0.
          LAMP,Joomla,Drupal.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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