Hi caliber It solutions - Our Expertise Areas


	Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.


Expertise

Proven experience in providing end-to-end solutions covering the entire software development life cycle (SDLC) with focus on quality.

Call Center Applications :
		IVR Applications including Speech Recognition and Text-To-Speech.
		CTI Applications using Genesys, Avaya and Cisco Platforms.
		PBX/VOIP technologies.
		WFM for scheduling, Adherence and Time off.
		Multi-media (Email, Chat, Web) Routing and Knowledge Management.
		Automated Outbound Campaigns/Predictive Dialers.
		Business Process Routing.
		Integration of CRM/ERP Systems like Siebel/SAP/Peoplesoft/MS CRM etc.


Data Warehouse/Business Intelligence
		Customized ETL Processes.
		Complex Reports customized to client needs.
		Buiness Objects/Crystal Reports.
		Hyperion/Brio.
		ETL Tools like Informatica/Datastage.
		Microsoft 2005 Reporting Services.
		Cognos.


Web Technologies:
		Complex Web Integrations.
		Web Services.
		Software as a service (SaaS).
		PHP/MySQL/HTML/XHTML/Web2.0.
		LAMP,Joomla,Drupal.

Unified Communications provides multiple benefits in a contact center.

Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response.

Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center.

Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas.

Our claims collections are great due to your outbound solution -An insurance company

The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT.

You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer

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