Hi caliber It solutions - Our Expertise Areas


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.


Expertise

Proven experience in providing end-to-end solutions covering the entire software development life cycle (SDLC) with focus on quality.

Call Center Applications :
		IVR Applications including Speech Recognition and Text-To-Speech.
		CTI Applications using Genesys, Avaya and Cisco Platforms.
		PBX/VOIP technologies.
		WFM for scheduling, Adherence and Time off.
		Multi-media (Email, Chat, Web) Routing and Knowledge Management.
		Automated Outbound Campaigns/Predictive Dialers.
		Business Process Routing.
		Integration of CRM/ERP Systems like Siebel/SAP/Peoplesoft/MS CRM etc.


Data Warehouse/Business Intelligence
		Customized ETL Processes.
		Complex Reports customized to client needs.
		Buiness Objects/Crystal Reports.
		Hyperion/Brio.
		ETL Tools like Informatica/Datastage.
		Microsoft 2005 Reporting Services.
		Cognos.


Web Technologies:
		Complex Web Integrations.
		Web Services.
		Software as a service (SaaS).
		PHP/MySQL/HTML/XHTML/Web2.0.
		LAMP,Joomla,Drupal.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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