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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Database / Datawarehousing
Data warehouse Expertise
We can create a data warehouse for integrating data from multiple, diverse sources. A data warehouse which contains subject oriented, time variant, non-volatile collection of data can be used for Analytical purposes by the management in their decision making process.
We at Hi-Caliber IT offer our services to clients in different data warehouse areas like:
           Architecture, Design, Analysis, Development, Testing, Deployment and Support using different platforms.
           Star Schema/ Snow Flake Schema with Type I/II/III dimensions.
           ETL tools like Informatica, Data stage, Business Object Data Integrator and Oracle data warehouse builder.
           Extensive Reporting/Analytics experience.
           Upgrades, Performance tuning and optimization.
           24/7 Global Maintenance and support.
Database Expertise
At Hi-Caliber IT, we believe that well maintained databases help run business more efficiently, because every transaction touches a database one or more times.

Ask about our low cost and high quality Remote DBA and Remote Database Development services.
We also provide high quality, low cost database support :
           Data architecture, data design / modeling, administration and support.
           Installation , Configuration and fine tuning of databases.
           Regular Database Administration, backups/restores, patches, indexing, etc..
           Oracle Applications 11i, OBIEE
           Real time replication, clustering in addition to multiplatforms Unix / Linux
           Oracle, DB2, Sybase, SQL Server 2005 and My SQL.
           PL/SQL, T-SQL development including Packages, Procedures, Functions, Triggers, views, synonyms etc.
           24/7 Global Maintenance and support.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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