Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.     Database / Datawarehousing Data warehouse Expertise We can create a data warehouse for integrating data from multiple, diverse sources. A data warehouse which contains subject oriented, time variant, non-volatile collection of data can be used for Analytical purposes by the management in their decision making process. We at Hi-Caliber IT offer our services to clients in different data warehouse areas like:            Architecture, Design, Analysis, Development, Testing, Deployment and Support using different platforms.            Star Schema/ Snow Flake Schema with Type I/II/III dimensions.            ETL tools like Informatica, Data stage, Business Object Data Integrator and Oracle data warehouse builder.            Extensive Reporting/Analytics experience.            Upgrades, Performance tuning and optimization.            24/7 Global Maintenance and support. Database Expertise At Hi-Caliber IT, we believe that well maintained databases help run business more efficiently, because every transaction touches a database one or more times. Ask about our low cost and high quality Remote DBA and Remote Database Development services. We also provide high quality, low cost database support :            Data architecture, data design / modeling, administration and support.            Installation , Configuration and fine tuning of databases.            Regular Database Administration, backups/restores, patches, indexing, etc..            Oracle Applications 11i, OBIEE            Real time replication, clustering in addition to multiplatforms Unix / Linux            Oracle, DB2, Sybase, SQL Server 2005 and My SQL.            PL/SQL, T-SQL development including Packages, Procedures, Functions, Triggers, views, synonyms etc.            24/7 Global Maintenance and support.   Subject Security Code:   Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers. Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. We are happy with the Professional services you have delivered - a major Systems integrator Our claims collections are great due to your outbound solution -An insurance company Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues. Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map