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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Current Openings
We are actively looking for individuals with different skill sets and experience levels who can join our elite team of consultants and full-time employees.
If required, we can sponsor for H1-B and Green card process.
Our Company Benefits include:
           Full Medical, Dental and Vision benefits.
           401k Plan with Employer match.
           Optional Tax Free Flexible Spending Account for medical and dependent care expenses.
           Optional Tax Free Healthcare Savings Account for health care expenses.
           Optional Long Term Disability.
           Paid Vacation.
           Paid Company Holidays.
           Performance Bonus.
To Support our Call center practice and data warehousing practice we have a constant need of solid technical people in the following areas:
We currently have the following positions open (please send all resumes to jobs@hi-caliber-it.com.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it )
Data Warehousing:
Please note: All of the following data warehousing related openings need strong RDBMS concepts.
           Junior Oracle DBA's - around 1 year of experience but solid funda's.
           Oracle DBA's with RAC and RMON - at least 5+ years of experience.
           SQL Server DBA - atleast 4+ years of experience.
           ETL specialists (Informatica or Datastage) atleast 3+years of experience.
           Oracle/SQL Server Developers with strong SQL/PL-SQL/T-SQL skills at least 3+ years of experience.
           DB2 Administrators.
Call Center:
Please note: All of the following call center related openings need strong telecom concepts.
IVR:
           GVP Developers.
           VoiceXML developers with knowledge of different IVR platforms.
           Avaya, Edify Developers.
CTI:
           Genesys Framework (Installation and Configuration), Routing.
           Genesys Softphone development, GPlus adapters, Outbound, WFM.
           Genesys Reporting using CCA and Call Concentrator.
           All other components in Genesys Suite.
           Avaya Interaction Center.
Reporting:
           Cognos Developers.
           Brio Developers.
           Crystal Reports.
Web:
           Java Developers (EJB, Struts, etc )
           .NET Developers.
           Web Services.
Misc:
           Application Support
           Windows Administrators
           Linux Administrators
Network Administrators
Current Open Opportunities:
Click on the following link for the latest open positions in our IT staff augmentation division:
Open Positions
Please visit our How to Apply page or Send Your Resume to: jobs@hi-caliber-it.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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