Hi Caliber IT solutions - CTI (computer telephony integration)| Call center Software


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Computer Telephony Integration

Hi-Caliber IT has 14+ years of experience providing turn key CTI solutions using different products as mentioned below :

Avaya Interaction Center

Genesys CTI

Cisco ICM

Interactive Intelligence

But we are vendor neutral and not biased to any product.

We have implemented CTI solutions for several clients and some of them include:

Time-Warner.

VISA.

Wellpoint/Anthem BCBS.

Progressive Insurance.

Wal-Mart.

Fisher Investments.

MoneyGram.

State of California.

AT&T.

State of Michigan and many more customers.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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