Hi caliber IT Solution - Niche IT solutions


	Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

US Office:
38 Valley Wood Dr,
Somerset,NJ 08873 USA.
Phone: 866-570-7482 / 732-828-7482.
Fax:732-875-1172.
E-Mail:US_At_hi-caliber-it.com
Website: http://www.hi-caliber-it.com

India Office:
Mahavir Lok, Suite# 405,
Himayat Nagar,
Hyderbad, AP, INDIA.
Phone: 91-40-23261384 / 91-40-40048296 Fax:732-875-1172.
E-Mail:INDIA_at_hi-caliber-it.com
Website: http://www.hi-caliber-it.com

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Unified Communications provides multiple benefits in a contact center.

Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response.

Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center.

Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas.

Our claims collections are great due to your outbound solution -An insurance company

The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT.

You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer

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