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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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Company Overview
We are an Information Technology company providing Consulting, Systems Integration and Managed Services serving Global 2000 companies, small to medium sized business, government organizations and others.
We specialize in CallCenter,Data warehousing,Web development,Business Intelligence and SEO services.
Highlights include:
             Customer base with excellent references from US Clients .
             Provide IT services to Fortune 500 Clients.
             Quality and Customer focused.
             Focus on specific areas:
               - Outsource Product Development & Support.
               - VOIP/IVR/CTI/WFM/QA Suite of Products.
               - Data warehousing & Reporting Services.
               - SEO & SEM Services.
             Provide Managed & Outsourced Services.
             Provide Offshore Development & Support Services.
             Global Client Support Services.
             Highly Experienced and Trained Staff.
             Oracle, IBM, Microsoft, Genesys Partner.
             On-shore Development Center located in New Jersey.
             Offshore Development Center located in India.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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