Hi caliber IT solutions - Company Overview


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.


Company Overview

We are an Information Technology company providing Consulting, Systems Integration and Managed Services serving Global 2000 companies, small to medium sized business, government organizations and others.
We specialize in Call Center/Contact Center, Data warehousing, Businesss Intelligence, Web development and SEO services.


Highlights include:
		Customer base with excellent references from US Clients .
		Provide IT services to Fortune 500 Clients.
		Quality and Customer focused.
		Focus on specific areas:
		- Outsourced Product Development & Support.
		- VOIP/IVR/CTI/WFM/QA Suite of Products.
		- Data warehousing & Reporting Services.
		- SEO & SEM Services.
		Provide Managed & Outsourced Services.
		Provide Offshore Development & Support Services.
		Global Client Support Services.
		Highly Experienced and Trained Staff.
		Oracle, IBM, Microsoft, Genesys Partner.
		On-shore Development Center located in New Jersey.
		Offshore Development Center located in India.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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