Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Cisco Voice Portal

Hi-Caliber IT has several years of experience providing turn key solutions involving Cisco Voice Portal integrating other cisco technologies like Cisco ICM, Cisco call manager etc including UCCE.

We have supported Avaya IVRs for AT&T, State of Michigan and many more customers.

Our capabilities include:

Defining requirements in integrating CVP to other components in a Call Center.

Call Center Architecture integrating CVP, Speech Rec, TTS, CTI, Voice Recording, WFM solutions.

CVP Application Design, Dialog Design, Grammars etc.

Vendor Independent CVP Application development using VoiceXML(Vxml),SALT and GRXML.

Developing Avaya CVP applications using proprietary tools like Scriptbuilder,IR Designer Studio, etc.

Integrating Avaya CVP applications with different Switches like Avaya, Nortel, Aspect etc.

Integrating CVP with CTI platforms like Cisco ICM.

Backend Application (CRM, ERP) integration with CVP.

Testing CVP applications using Empirix and other Automated test tools.

Deploying CVP solutions without any downtime.

Installing, maintaining & troubleshooting of different CVP platforms.

Performance Analysis and Review of exisitng CVP solutions.

Upgrading existing CVP to the latest version.

Migrating unsupported IVR platforms to latest CVP technologies.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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