Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.     Cisco Voice Portal Hi-Caliber IT has several years of experience providing turn key solutions involving Cisco Voice Portal integrating other cisco technologies like Cisco ICM, Cisco call manager etc including UCCE. We have supported Avaya IVRs for AT&T, State of Michigan and many more customers. Our capabilities include:            Defining requirements in integrating CVP to other components in a Call Center.           Call Center Architecture integrating CVP, Speech Rec, TTS, CTI, Voice Recording, WFM solutions.            CVP Application Design, Dialog Design, Grammars etc.            Vendor Independent CVP Application development using VoiceXML(Vxml),SALT and GRXML.            Developing Avaya CVP applications using proprietary tools like Scriptbuilder,IR Designer Studio, etc.            Integrating Avaya CVP applications with different Switches like Avaya, Nortel, Aspect etc.            Integrating CVP with CTI platforms like Cisco ICM.           Backend Application (CRM, ERP) integration with CVP.            Testing CVP applications using Empirix and other Automated test tools.           Deploying CVP solutions without any downtime.          Installing, maintaining & troubleshooting of different CVP platforms.           Performance Analysis and Review of exisitng CVP solutions.           Upgrading existing CVP to the latest version.            Migrating unsupported IVR platforms to latest CVP technologies.   Name Email Phone Subject Message Security Code              Hi-Caliber announces availability of low cost application development services for customers. Hi-Caliber integrates multimedia channels like email, chat to customer websites. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map   |   Privacy Policy   |   Disclaimer       Other vertical domains:  home improvement  home remodeling  computer consultant    search attorney   taxi Service