Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.     Cisco Voice Portal Hi-Caliber IT has several years of experience providing turn key solutions involving Cisco Voice Portal integrating other cisco technologies like Cisco ICM, Cisco call manager etc including UCCE. We have supported Avaya IVRs for AT&T, State of Michigan and many more customers. Our capabilities include:            Defining requirements in integrating CVP to other components in a Call Center.           Call Center Architecture integrating CVP, Speech Rec, TTS, CTI, Voice Recording, WFM solutions.            CVP Application Design, Dialog Design, Grammars etc.            Vendor Independent CVP Application development using VoiceXML(Vxml),SALT and GRXML.            Developing Avaya CVP applications using proprietary tools like Scriptbuilder,IR Designer Studio, etc.            Integrating Avaya CVP applications with different Switches like Avaya, Nortel, Aspect etc.            Integrating CVP with CTI platforms like Cisco ICM.           Backend Application (CRM, ERP) integration with CVP.            Testing CVP applications using Empirix and other Automated test tools.           Deploying CVP solutions without any downtime.          Installing, maintaining & troubleshooting of different CVP platforms.           Performance Analysis and Review of exisitng CVP solutions.           Upgrading existing CVP to the latest version.            Migrating unsupported IVR platforms to latest CVP technologies.   Subject Security Code:   Unified Communications provides multiple benefits in a contact center. Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response. Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center. Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas. Our claims collections are great due to your outbound solution -An insurance company The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT. You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map