Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.     Cisco ICM / UCCE / IPCC Our consultants have broad experience with design, implementation and management of complex Cisco Unified Communications architectures specializing in IP-Telephony and Contact Center Solutions using Cisco UCC Enterprise Solutions for virtual multi-site contact centers. Our expertise include designing, installing, configuring, programming, testing, training troubleshooting with other support features involving different components like:            Cisco ICME scripting and call routing based on skills across virtual multi-site contact centers.            Peripheral Gateways integration.            CVP standalone and enterprise with Automatic Speech Recognition (ASR) and Text-to-Speech (TTS).            Cisco custom report development.            CTI-OS/CAD SDK, desktop and server based agent applications.            Custom development for intelligent screen pop and softphone using J2EE,  .NET etc.            Cisco outbound integration.            Cisco email (Email Manager/E-Gain).            Cisco Web Collaboration.            IPTEL (Cisco IOS and UCCM),           Cisco email (Email Manager/E-Gain).            Call treatments and Voicemail in Unity for UCCE.            Cisco Call Manager integration.   Name Email Phone Subject Message Security Code              Hi-Caliber announces availability of low cost application development services for customers. Hi-Caliber integrates multimedia channels like email, chat to customer websites. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map   |   Privacy Policy   |   Disclaimer       Other vertical domains:  home improvement  home remodeling  computer consultant    search attorney   taxi Service