Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.


Call Center / Contact Center Solutions

Hi-Caliber IT will provide expertise in contact centre solution to give following benefits to customer :
		Handle inbound calls based on customer requirement with IRD. Have a strong expertise in designing routing strategy based on client’s requirements.
		Can create an outbound system which will enable the clients to remind its customers about their requirements/ needs and business enhancements. An outbound system also can work for increase in revenue of the company.
		Handle web based routing.
		Handling multimedia routing and querying process.
		Have the expertise in installation and support of CTI system.
		Improve call centre performance and agent performance by creating customized reporting on calls received at contact centre and Agent response to calls.
		A reduced down time due to 24/7 support.
		We offer wide spectrum of maintenance support to our clients.
		Our clients are supported by a team of professionals who exclusively concentrate on trouble shooting and supporting our clients.

Contact Centre Software tools
		Genesys
		Avaya
		Interactive Intelligence
		CISCO

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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