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Call Center / Contact Center Solutions |
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| Hi-Caliber IT will provide expertise in contact centre solution to give following benefits to customer : |
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Handle inbound calls based on customer requirement with IRD. Have a strong expertise in designing routing strategy based on client’s requirements. |
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Can create an outbound system which will enable the clients to remind its customers about their requirements/ needs and business enhancements. An outbound system also can work for increase in revenue of the company. |
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Handle web based routing. |
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Handling multimedia routing and querying process. |
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Have the expertise in installation and support of CTI system. |
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Improve call centre performance and agent performance by creating customized reporting on calls received at contact centre and Agent response to calls. |
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A reduced down time due to 24/7 support. |
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We offer wide spectrum of maintenance support to our clients. |
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Our clients are supported by a team of professionals who exclusively concentrate on trouble shooting and supporting our clients. |
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| Contact Centre Software tools |
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Genesys |
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Avaya |
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Interactive Intelligence |
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CISCO |
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