Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.     Business Intelligence BI/ETL Expertise:            Architecting, designing, developing, testing and deploying custom ETL processes to move and consolidate data using tools or home grown ETL tools.            Expertise in tools like Informatica, Datastage.            Installing or upgrading Informatica/Datastage solutions.            Creating reports for performance measurement and exception handling.            Integrating with overall BI strategy. BI/Reporting:           Architecting, designing, developing, testing and deploying front-end GUI to  back-end database interactions.            Complete 24/7 Post-Production Support is our speciality in this area.            Testing Reports through data validation.           Subscribing, Scheduling and Publishing reports to Web Server.            Performance optimization of report queries. Expertise with different platforms like:            Business Objects/Crystal Reports.            Cognos.            Microsoft Reporting Services.            Hyperion (Brio)            Oracle Business Intelligence Enterprise edition (OBIEE).   Name Email Phone Subject Message Security Code              Hi-Caliber announces availability of low cost application development services for customers. Hi-Caliber integrates multimedia channels like email, chat to customer websites. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map   |   Privacy Policy   |   Disclaimer       Other vertical domains:  home improvement  home remodeling  computer consultant    search attorney   taxi Service