Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.     Business Intelligence BI/ETL Expertise:            Architecting, designing, developing, testing and deploying custom ETL processes to move and consolidate data using tools or home grown ETL tools.            Expertise in tools like Informatica, Datastage.            Installing or upgrading Informatica/Datastage solutions.            Creating reports for performance measurement and exception handling.            Integrating with overall BI strategy. BI/Reporting:           Architecting, designing, developing, testing and deploying front-end GUI to  back-end database interactions.            Complete 24/7 Post-Production Support is our speciality in this area.            Testing Reports through data validation.           Subscribing, Scheduling and Publishing reports to Web Server.            Performance optimization of report queries. Expertise with different platforms like:            Business Objects/Crystal Reports.            Cognos.            Microsoft Reporting Services.            Hyperion (Brio)            Oracle Business Intelligence Enterprise edition (OBIEE).   Subject Security Code:   Unified Communications provides multiple benefits in a contact center. Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response. Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center. Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas. Our claims collections are great due to your outbound solution -An insurance company The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT. You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer Privacy Policy   |   Disclaimer © 2007 Hi-Caliber IT. All Rights Reserved. ------------------------------------------------------------------------------------------------------------------------------------------------------------------ Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map