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  Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6.

Hi-Caliber IT starts working on IVR solution with custom screen pop.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT gets a hosted IVR contract.

Hi-Caliber IT starts working on a predictive dialer Solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a contract for remote database and platform support contract.

 
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Benefits
Health:
Complete Medical, Dental and Vision benefits.
401k Plan:
FSA:
Optional Tax Free Flexible Spending Account for medical and dependent care expenses.
HCA:
Optional Tax Free Healthcare Savings Account for health care expenses.
Disability :
Optional Long Term Disability & Short Term Disability insurance.
Vacation:
2 Weeks of Paid Vacation during the first year which will start to accumulate from the date of employment. Amount of Paid vacation grows with service period.
Holidays:
Standard Holidays like: New Year Day, Memorial Day, Independence Day, Labor Day, Thanks Giving Day, Christmas.
Performance Bonus:
Various levels of Bonus based on performance.
 
Subject
 
Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.
Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
We are happy with the Professional services you have delivered - a major Systems integrator
Our claims collections are great due to your outbound solution -An insurance company
Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.
Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer
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