Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.


Avaya IR / Voice Portal:

Hi-Caliber IT has 14+ years of experience providing turn-key solutions involving Avaya IVRs including:

		Avaya Conversant.
		Avaya IVR.
		Avaya Voice Portal.

We have supported Avaya IVRs for AT&T, State of Michigan and many more customers.

Our capabilities include:
		Defining requirements in integrating Avaya IVRs to other components in a Call Center.
		Call Center Architecture integrating IVR, Speech Rec, TTS, CTI, Voice Recording, WFM solutions.
		IVR Application Design, Dialog Design, Grammars etc.
		Vendor Independent IVR Application development using VoiceXML(Vxml),SALT and GRXML.
		Developing Avaya IVR applications using proprietary tools like Scriptbuilder, IR Designer Studio, etc.
		Integrating Avaya IVR applications with different Switches like Avaya, Nortel, Aspect etc.
		IVR-CTI Integrating Avaya IVRs with CTI platforms like Genesys and Avaya IC.
		Backend Application (CRM, ERP) integration with Avaya IVRs.
		Testing Avaya IVR applications using Empirix and other Automated test tools.
		Deploying Avaya IVR solutions without any downtime.
		Installing, maintaining & troubleshooting of different Avaya IVR platforms.
		Performance Analysis and Review of exisitng Avaya IVR solutions.
		Upgrading existing Avaya IVRs to the latest version.
Migrating unsupported Avaya IVR platforms like Conversant to latest technologies.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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