Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.


Avaya IR / Voice Portal:

Hi-Caliber IT has 14+ years of experience providing turn-key solutions involving Avaya IVRs including:

		Avaya Conversant.
		Avaya IVR.
		Avaya Voice Portal.

We have supported Avaya IVRs for AT&T, State of Michigan and many more customers.

Our capabilities include:
		Defining requirements in integrating Avaya IVRs to other components in a Call Center.
		Call Center Architecture integrating IVR, Speech Rec, TTS, CTI, Voice Recording, WFM solutions.
		IVR Application Design, Dialog Design, Grammars etc.
		Vendor Independent IVR Application development using VoiceXML(Vxml),SALT and GRXML.
		Developing Avaya IVR applications using proprietary tools like Scriptbuilder, IR Designer Studio, etc.
		Integrating Avaya IVR applications with different Switches like Avaya, Nortel, Aspect etc.
		IVR-CTI Integrating Avaya IVRs with CTI platforms like Genesys and Avaya IC.
		Backend Application (CRM, ERP) integration with Avaya IVRs.
		Testing Avaya IVR applications using Empirix and other Automated test tools.
		Deploying Avaya IVR solutions without any downtime.
		Installing, maintaining & troubleshooting of different Avaya IVR platforms.
		Performance Analysis and Review of exisitng Avaya IVR solutions.
		Upgrading existing Avaya IVRs to the latest version.
Migrating unsupported Avaya IVR platforms like Conversant to latest technologies.

Hi-Caliber announces availability of low cost application development services for customers.

Hi-Caliber integrates multimedia channels like email, chat to customer websites.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

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