Hi caliber IT solutions - IT Staffing | Software Outsourcing, IT consulting


	Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.


Avaya IR / Voice Portal:

Hi-Caliber IT has 14+ years of experience providing turn-key solutions involving Avaya IVRs including:

		Avaya Conversant.
		Avaya IVR.
		Avaya Voice Portal.

We have supported Avaya IVRs for AT&T, State of Michigan and many more customers.

Our capabilities include:
		Defining requirements in integrating Avaya IVRs to other components in a Call Center.
		Call Center Architecture integrating IVR, Speech Rec, TTS, CTI, Voice Recording, WFM solutions.
		IVR Application Design, Dialog Design, Grammars etc.
		Vendor Independent IVR Application development using VoiceXML(Vxml),SALT and GRXML.
		Developing Avaya IVR applications using proprietary tools like Scriptbuilder, IR Designer Studio, etc.
		Integrating Avaya IVR applications with different Switches like Avaya, Nortel, Aspect etc.
		IVR-CTI Integrating Avaya IVRs with CTI platforms like Genesys and Avaya IC.
		Backend Application (CRM, ERP) integration with Avaya IVRs.
		Testing Avaya IVR applications using Empirix and other Automated test tools.
		Deploying Avaya IVR solutions without any downtime.
		Installing, maintaining & troubleshooting of different Avaya IVR platforms.
		Performance Analysis and Review of exisitng Avaya IVR solutions.
		Upgrading existing Avaya IVRs to the latest version.
Migrating unsupported Avaya IVR platforms like Conversant to latest technologies.

Unified Communications provides multiple benefits in a contact center.

Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response.

Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center.

Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas.

Our claims collections are great due to your outbound solution -An insurance company

The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT.

You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer

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