Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients. Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms . Hi-Caliber IT implements custom reports for various customers. Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK. Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK. Hi-Caliber IT signs a contract for 24/7 remote application support. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys. Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a new contract for remote database support contract.     Avaya Interaction Center In today’s modern contact centre, the centre has to handle multi channel contact for eg. Calls, e-mail and web chat. Any contact centre software should support these functionalities in a modern call centre. Avaya Interaction Centre (AIC) will meet the task and simplifies multi channel contact management. At Hi-Caliber IT, we can support our clients in working with Avaya Interaction Centre for following applications.            Universal Routing Management.            Voice Contact Management.            E Mail Contact management.            Web collaboration                                           - AIC will allow interface to AIC resources.                                           - Workflow service.                                           - Agent Creation Service.            Consolidated Agent Desktop.         .   Enterprise Application Integration and Work flow design            SNMP Trap support.            Web scheduled call back.   Name Email Phone Subject Message Security Code              Hi-Caliber announces availability of low cost application development services for customers. Hi-Caliber integrates multimedia channels like email, chat to customer websites. Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center. Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas. ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map   |   Privacy Policy   |   Disclaimer       Other vertical domains:  home improvement  home remodeling  computer consultant    search attorney   taxi Service