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  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
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About Us
At Hi-Caliber IT, the management processes are aided by practices in line with good quality.
Our company addresses every key aspect of all our services, especially top technical management, work ethics, stress on quality, by continuously encouraging innovative ideas and providing congenial working atmosphere.
Our technical management and quality services are strengthened by the use of state-of-the art technology with custom-built and tailor-made solutions, which help us to manage the complexities.
Beyond all the technology-driven hype lies the greatest untapped human resource and system resource.
Hi-Caliber IT has good business continuity plan for itís clients. A detailed plan for risk identification, monitoring and coming up with competitive solution. The status of risks is continuously tracked, and reviewed using Reporting mechanism.
Our staff not only has several years of Telecom domain experience but also consists of:
    PMI & Six-Sigma certified Project Managers.
    Genesys Certified Professionals.
    Sun Solaris certified Administrators.
    Oracle Certified DBAs and Developers.
    Microsoft Certified DBAs and Developers.
    DB2 certified DBAs.
    Java Certified Developers.
    Cisco CCNAs and CCNPs.
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
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