Hi caliber IT solutions


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

About Us

At Hi-Caliber IT, the management processes are aided by practices in line with good quality.

Our company addresses every key aspect of all our services, especially top technical management, work ethics, stress on quality, by continuously encouraging innovative ideas and providing congenial working atmosphere.

Our technical management and quality services are strengthened by the use of state-of-the art technology with custom-built and tailor-made solutions, which help us to manage the complexities.

Beyond all the technology-driven hype lies the greatest untapped human resource and system resource.

Hi-Caliber IT has good business continuity plan for it’s clients. A detailed plan for risk identification, monitoring and coming up with competitive solution. The status of risks is continuously tracked, and reviewed using Reporting mechanism.

Our staff not only has several years of Telecom domain experience but also consists of:

		PMI & Six-Sigma certified Project Managers.
		Genesys Certified Professionals.
		Sun Solaris certified Administrators.
		Oracle Certified DBAs and Developers.
		Microsoft Certified DBAs and Developers.
		DB2 certified DBAs.
		Java Certified Developers.
		Cisco CCNAs and CCNPs.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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