Hi caliber IT solutions


	Hi-Caliber IT implements Genesys Infomart 7.5 Solution with custom reports. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT signs up an IVR contract with a major customer. Hi-Caliber IT delivers a hosted predictive dialer Solution. Hi-Caliber IT signs up for a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

About Us

At Hi-Caliber IT, the management processes are aided by practices in line with good quality.

Our company addresses every key aspect of all our services, especially top technical management, work ethics, stress on quality, by continuously encouraging innovative ideas and providing congenial working atmosphere.

Our technical management and quality services are strengthened by the use of state-of-the art technology with custom-built and tailor-made solutions, which help us to manage the complexities.

Beyond all the technology-driven hype lies the greatest untapped human resource and system resource.

Hi-Caliber IT has good business continuity plan for it’s clients. A detailed plan for risk identification, monitoring and coming up with competitive solution. The status of risks is continuously tracked, and reviewed using Reporting mechanism.

Our staff not only has several years of Telecom domain experience but also consists of:

		PMI & Six-Sigma certified Project Managers.
		Genesys Certified Professionals.
		Sun Solaris certified Administrators.
		Oracle Certified DBAs and Developers.
		Microsoft Certified DBAs and Developers.
		DB2 certified DBAs.
		Java Certified Developers.
		Cisco CCNAs and CCNPs.

Unified Communications provides multiple benefits in a contact center.

Adding multimedia channels like email, chat response to your customer interaction channels imprvoes customer response.

Performance metrics should pinpoint gaps and identifies opportunities to improve the contact center.

Onscreen Stat display with audio/visual Alerts helps associates to focus on high-demand areas.

Our claims collections are great due to your outbound solution -An insurance company

The call center reports you developed are very useful in effectively utilizing the WFM application configured by Hi-Caliber IT.

You have solved our problems faster than we imagined. Thank you for all the great help this past year -A Credit Card issuer

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