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Extended Maintenance & Support Services |
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| Our extended Genesys maintenance and support services are very useful to any organization with Genesys Platform. By using our extended support contract you can reduce your maintenance costs considerably without compromising quality. |
| Imagine the costs and management issues involved in supporting the Genesys platform on a 24/7 basis with full-time staff. Hiring, training and retaining highly qualified staff in the long run is a management night mare. |
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| We provide Level 1, Level2 and Level3 Genesys maintenance and support services on a 24/7 basis globally customized to the needs of the client's Genesys environment and SLAs. |
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| Customers with our support contracts can contact our dedicated support 800 number or send an email or submit a ticket online and our dedicated staff will answer your call on 24/7 basis. They will create a priority assigned ticket and work on the issues right away by involving a lead engineer with specific background related to the issue. |
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| For our Customer Support contract we provide on-site Technical Account Manager (TAM), On-site Customer Support Manager, On-Site Technical Lead with Off-site support staff trained and experienced in various components of Genesys. |
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| "We have references from several happy customers who use our service to support their infrastructure." |
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| Our Support model is based on four different Contract types to provide different level of service: |
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Platinum |
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Gold |
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Silver |
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Bronze |
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| Ask us today about these contracts and find out which one is suitable for you. There is no commitment for asking. |
| Contact us today for further information and creating your customized Maintenance & Support solution. |
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| We are happy with the Professional services you have delivered - a major Systems integrator |
| Our claims collections are great due to your outbound solution -An insurance company |
| Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues. |
| Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer |  | |
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