Hi caliber IT solutions - IT services | Outsourcing | consulting


	Hi-Caliber IT implements Genesys Infomart 7.6 Solution with Interactive Insights and custom reports. Hi-Caliber IT is upgrading Genesys from 6.5 to 7.6. Hi-Caliber IT starts working on IVR solution with custom screen pop. Hi-Caliber IT Wraps up a WFM project with City of New York. Hi-Caliber IT gets a hosted IVR contract. Hi-Caliber IT starts working on a predictive dialer Solution. Hi-Caliber IT delivers a website portal integrated to multichannel contact center. Hi-Caliber IT signs a contract for remote database and platform support contract.

Genesys Outsourcing Services


You can reduce costs related with any kind of Genesys services using our Outsourcing model.
Hiring, training and retaining highly qualified staff either in the short-term and long-term is a management night mare and is very expensive. Sometimes hiring individuals and training them and retaining them costs several times the cost of the outsourced project.

Our Outsourcing services are geared towards minimizing your costs by effectively utilizing specific trained and experienced resources for specific tasks instead of hiring, training and maintaining that talent within the company.

When you are planning on implementing Genesys your CAPEX AND OPEX can be reduced a lot using our Services are based on Fixed price or Time and Material Contracts. We can tailor the service structure and deliverables to your needs.

Our Goal is the become the "go-to" guys for our customers taking care of their needs through ups and downs and provide a long-term dependable relationship.

Our customer references speak for themselves as you can see on the past performance report.

Our Outsourcing services can be utilized to :

Setup a new Genesys Platform from Scratch.

Enhance an existing Genesys Platform with additional Components.

Upgrade an older version of Genesys Platform to a newer version.

Perform Health Checks and guidance.

Hi-Caliber announces availability of low cost hosted IVR and CTI solutions for customers.

Hi-Caliber adds multimedia channels like email, chat response to customer interaction channels.

Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.

Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.

We are happy with the Professional services you have delivered - a major Systems integrator

Our claims collections are great due to your outbound solution -An insurance company

Hi-Caliber IT has delivered real-time and historical reports that helped not only manage our contact center efficiently but also improve our revenues.

Hi-Caliber IT provides great support. You have solved our problems faster than we imagined reducing downtime. Thank you for all the great help this past year -A Credit Card issuer

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