Home Blogs Contact Us Faq Login
Home
About Us
Services
Expertise
Knowledge Base
Contact Us
  Hi-Caliber IT implements Genesys Infomart 7.6/8.x Solution with Interactive Insights and custom reports.

Hi-Caliber IT is upgrading Genesys from 8.x at multiple clients.

Hi-Caliber IT upgrades BI (Informatica , Hyperion, Businss Objects etc) and Database (Oracle, SQL Server) platforms .

Hi-Caliber IT implements custom reports for various customers.

Hi-Caliber IT implements custom softphone solution using .NET and Genesys Universal SDK.

Hi-Caliber IT starts working on IVR solution with custom screen pop using Genesys SDK.

Hi-Caliber IT signs a contract for 24/7 remote application support.

Hi-Caliber IT Wraps up a WFM project with City of New York.

Hi-Caliber IT implements custom IVR solution using GVP 8, Nuance with Screenpop using Genesys.

Hi-Caliber IT completes a proactive contact Solution using Genesys Outbound solution.

Hi-Caliber IT delivers a website portal integrated to multichannel contact center.

Hi-Caliber IT signs a new contract for remote database support contract.

 
profile
Email Us
 
Genesys Consulting Services
Providing quality Genesys consulting services is our Forte.
Our consulting services are geared towards minimizing your costs by effectively utilizing specific trained and experienced resources for specific tasks instead of hiring, training and maintaining that talent within the company.
Our services are based on fixed price or time and material contracts tailored to the needs of the customer.
Our goal is the become the "go-to" guys for our customers taking care of their needs through ups and downs and provide a long-term dependable relationship.
Our customer references speak for themselves as you can see on the past performance report.
Our consulting services can be utilized to :
           Setup a new Genesys platform from scratch.
           Enhance an existing Genesys platform with additional Components.
           Upgrade an older version of Genesys platform to a newer version.
           perform health checks and guidance.
Contact us today for your Genesys consulting requirements.
 
            
Hi-Caliber announces availability of low cost application development services for customers.
Hi-Caliber integrates multimedia channels like email, chat to customer websites.
Hi-Caliber announces availability of real-time and historical Performance metrics which pinpoint gaps and identifies opportunities to improve a contact center.
Hi-Caliber announces integration of CTI with onscreen Stat displays with audio/visual Alerts helping associates to focus on high-demand areas.
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Home   |   About us   |   Services   |   Expertise   |   Careers   |    Login     |   Contact us   |   Site map   |   Privacy Policy   |   Disclaimer      
Other vertical domains:  home improvement  home remodeling  computer consultant    search attorney   taxi Service